Sonic Con UK FAQ
Where is Sonic Con UK London held?
Sonic Con UK takes place at the Novotel London West. The address of the venue is: 1 Shortlands, Hammersmith, London W6 8DR.
Where should I go when I arrive?
Please queue outside of the Novotel forming a straight line down the pavement. Make sure to have your e-ticket or Eventbrite confirmation email ready to receive your wristband. You may print off your tickets/confirmation email as well. Once you have received your wristband you may enter or exit the convention whenever you like. Please do not remove the wristband for the duration you are attending.
All Sonic Con UK members of staff will be wearing pink lanyards and Raku Events t-shirts. Volunteers will be wearing volunteer lanyards.
Where would you recommend for accommodation?
Sonic Con UK takes place right at the Novotel, so we recommend staying at the hotel itself so you’re as close to the convention as possible. You can find more details about the venue on their website.
Where can I park?
Novotel London West provides an impressive 240 on-site car parking spaces (charged at £1.50 per hour for hotel residents & £3.50 per hour for non-residents) and 6 coach bays catering for our larger groups and parties. Please check Novotel's site for up to date information about coach parking charges.
All parking facilities are secure and covered for your convenience and peace of mind.
The hotel is located just off the A4 and outside the Central London Congestion Zone making driving to and from the hotel very simple, straight forward and cost effective.
You can find the information on their website by clicking here.
What time does Sonic Con UK London open and close?
Saturday November 1st 2025: 9am (early entry) 10am (general entry) - 6pm
After Party: 8pm - 11:59pm
How will I receive my tickets?
If the Kickstarter is successfully funded, once the campaign has ended you will receive a survey via Kickstarter for your details. You will then receive your e-tickets from us via Eventbrite - these tickets will be sent straight to your email inbox.
Your ticket is an eTicket, which means you will need to present this to staff upon entry to the venue. Once you have done this you will then be given your access wristband.
Where do I pick up my entry wristband for the event?
You’ll be able to pick up your entry wristband at the Sonic Con UK help desk right in front of the event hall (Champagne Suite). Staff will be located at every entrance of the Novotel to help direct you to the help desk. We will also post maps in the run-up to the event.
Can I transfer my ticket?
Of course! Please contact us at info@rakuevents.com and we will help you with your ticket transfer.
What is Kickstarter?
Kickstarter is a platform that allows event organisers and creatives like ourselves to cover initial costs when it comes to the venue, guests, and other miscellaneous costs. If you back this project, you will be directly supporting the costs of the event to make this convention a reality. Kickstarter is the best way to support the event - if the campaign is successful, additional tickets will be listed for sale on our website at a later date, but at a higher price than on Kickstarter!
Are Kickstarter pledges refundable?
As we are crowdfunding some of the costs for the event, tickets are non-refundable.
Are tickets available to purchase at the door?
Tickets will not be available to purchase at the door.
Where can I find lost items?
On the day lost items will be safely stored at the Sonic Con UK help desk, so if you have lost something then do pop over to us at the help desk to see if we have your missing item. If you realise you have something missing after the event is taken place please email us at info@rakuevents.com
Does Sonic Con UK London have disability access?
Our event is fully accessible with many easy to access lifts and ramps. If you have any special requirements please contact us at info@rakuevents.com
Are there tickets for carers?
Absolutely! We offer free tickets for all carers and are entitled to free entry with their one to one care. Carer tickets will be available after the Kickstarter ends. You will need to contact us at info@rakuevents.com us with the following evidence and the Kickstarter backer number of the person you're caring for:
Credability's Access Card
Recognised Assistance Dog ID card
Front page of DLA / PIP (no specific rate)
Front page of Attendance Allowance letter (no specific rate)
Evidence that registered severely sight impaired (blind)
We will process and send carer entry tickets after the Kickstarter has ended.
Are there tickets for children?
Tickets for children aged 6 - 12 years old are available as an add-on via Kickstarter. Children under 5 go free. You will be able to let us know via the Kickstarter survey if you require under 5 years old child ticket.
What are the rules for weapon props?
Real weapons are strictly prohibited at Sonic Con UK. Please make sure your prop is no longer than 1.5 meters and if carrying them through public please conceal the prop to not cause alarm to the general public. Please make sure your weapon is made of either wood, soft materials or resin and is not a realistic imitation.
Am I allowed to take photographs and videos?
Absolutely! We’re more than happy for you to take as many photos and videos as you like. However, if you’re taking a photo of someone please ask them first and if they say no please respect their wishes.
I’m a trader/artist, where do I go to book a table?
Applications will go live in early 2025. Please keep an eye on our socials for when dealer applications go live! If you pledge to the Kickstarter and your dealer applications is successful, your pledge amount will be deducted from your dealer table invoice.
I’m a performer/panellist, where do I find the application form?
We’ll make an announcement across our social platforms as soon as the application form goes live. If you pledge to the Kickstarter and your performance/panel applications is successful, your pledge amount will be refunded and you will be sent a free ticket.
I’m interested in sponsoring Sonic Con UK, where can I contact the team?
If you’d like to sponsor Sonic Con UK please contact us via email at info@rakuevents.com or fill out the form by clicking here.
I’m press and interested in covering Sonic Con UK, how do I apply?
If you’d like to cover Sonic Con UK please contact us via email at info@rakuevents.com or apply via our form by clicking here.
How do I get in touch?
If your question isn’t answered in our FAQ and you’d like to get in touch then please contact us via email at info@rakuevents.com