Privacy Policy
Introduction
Welcome to the Sonic Con UK website (“Website”, “we”, “us”, or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose and protect information about you when you visit our Website or use our online services.
By accessing or using our Website, you acknowledge that you have understood and agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website.
Information we collect
Unless otherwise manually submitted by you, we only collect basic personal information through automated analytics.
We use Squarespace, which is one of the top website builders used by businesses of all sizes across the globe. Squarespace collects information to power our site analytics, including the following:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Usage of our website, such as the clicks made, internal links, pages visited, scrolls, searches and timestamps
We also utilise Google Analytics, which is the most widely used analytics platform and highly trusted. The same data that we send to Squarespace is also sent to Google to power our site analytics.
When manually submitting information through the forms on our site (such as contact, press or sponsorships), we collect the data requested in order to track and respond to your submissions. This information is shared with Squarespace in order to send it to our Google storage.
We also provide a newsletter. Through this, we may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, so they can send these emails on our behalf.
How we use information
We use your personal information in order to provide you with the services requested. If you do not provide this information, we will be unable to provide these.
We may use it in order to:
respond to your inquiries
provide you with our services
prevent fraud
comply with legal obligations
We may share this information with third party service providers in order to provide services to you with permission or when we are required to by law. When using this data, we will only disclose what is necessary and require them to keep it secure, such as through data transfer mechanisms.
Neither us or our third party service providers will sell, rent, transfer or otherwise use your data for marketing purposes. We take all reasonable steps to ensure this data is securely stored and not accessible to unauthorised parties.
Your information may be transferred to servers outside of the United Kingdom. This data may be subject to access by governmental and law enforcement agencies in those jurisdictions, as permitted by their laws.
It should be noted that no online service is 100% secure, and whilst we will do our utmost to ensure that it’s protected by following industry best practices, we cannot guarantee that your information will not be accessed, disclosed, altered or destroyed. You agree that you use this site at your own risk.
Data Retention
We store the information you provide us with until it is no longer necessary to fulfill the purpose for which it was collected, or until your request that we delete the information.
In guidance with the United Kingdom’s tax laws, we may keep your contact details (name and email) for a minimum of 6 years after which it will be destroyed if no other regulations require us to keep it and if you no longer use our services.
Third-Party Websites
Our Website may contain links to third-party websites and applications that are not owned or operated by us. These links are provided for your convenience and reference. Please be aware that we have no control over nor are we responsible for the privacy practices or content of these third-party websites.
When you click on a link to a third-party website, you will be directed to their website or application, where their own privacy policies and terms of service apply. We encourage you to carefully review the privacy policies of any third-party websites you visit to understand how they collect, use and disclose your information.
Please exercise caution and discretion when accessing and using third-party websites. We will never ask for sensitive personal information through these platforms and instead encourage you to email us directly.
Cookies
Our Website uses cookies and similar technologies, which are small pieces of text that are downloaded to a device when a visitor accesses a website or app. To learn more, we recommend you read either Wikipedia or the pages from our service providers.
How we use cookies
We use two different types of cookies: necessary and analytical. Necessary cookies are required to securely serve our website to you and in order for it to work properly.
Analytical cookies are used for powering our site analytics, and are used when acknowledging our cookie banner. Examples of analytical cookies are those which are used by Squarespace and Google Analytics, of which purposes and data are mentioned in “Information we collect” and “How we use information” respectively.
Disabling cookies
It is possible to disable cookies and opt-out by using your browser settings. This setting is typically either per-website, or globally through Do Not Track (DNT). This process differs per browser, so we encourage you to research how to do so.
We do not recommend disabling required cookies as this may affect the operation of the Website and our services.
Children’s Data
Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child without parental consent, we take immediate steps to delete the information from our records.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us using the information provided at the end of this Privacy Policy. It is important for parents and guardians to supervise the online activities of their children and implement appropriate parental controls to ensure a safe and child-friendly online environment.
Your Rights
You have the right to request a copy of your personal information at any time. You may also request that this be modified, corrected or destroyed under GDPR. To exercise your rights, please email us at info@rakuevents.com. We may require proof of identity to process your request, and we aim to respond within one month.
If you have any concerns about our use of your personal data, you have the right to lodge a complaint with a supervisory body. In the United Kingdom, this body is the Information Commissioner’s Office (ICO). You can contact them using the details below:
Information Commissioner’s Office
+44 303 123 113
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We reserve the right to modify or amend this Privacy Policy at any time without prior notification.
We encourage that you review this Privacy Policy periodically to stay informed on how we collect, use, disclose and protect your information. Your continued use of our Website and services after any modifications to the Privacy Policy will constitute your acknowledgement and agreement to these changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@rakuevents.com
Effective Date
This Privacy Policy was last updated on January 23, 2025.